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Technical Support Center

A new Self-Service feature is available to faculty, staff, and students. You have the option of creating your own request for technology information or assistance through FootPrints, an on-line, web-based tracking system.

Through this service, you will be able to search a knowledge database of frequently asked questions, report problems, request technical assistance, and/or view a list of your current requests.

This new option is a supplement to the OCCS services currently provided to customers via email (occshelp@odu.edu) and via the Technical Support Center (x3192) in Webb Center.

You can login to FootPrints by either:

  1. Going to the web page: https://fp.odu.edu, or
  2. From www.odu.edu, select "Computing" on the left side of the screen
  3. Under Support, select Report a Problem

Login to FootPrints using your MIDAS user ID and password.

Once into FootPrints:

  1. Click the 'Search Knowledge Base' icon to search for a resolution to your technical issue, or
  2. Click the 'Submit Request' icon to initiate a request for technical assistance.
    1. On the next web page, your contact information should automatically be filled in.  Please  verify and change any incorrect information.
    2. Type in a 'Title' for your request.
    3. Select a 'Problem Type' from the drop down menu.  If you don't know the problem type please select 'Other'.
    4. In the 'Description' text box, provide a complete description of the technical issue to include:
      Building number
      Room number
      Phone number in your office
      Alternate phone number (cell phone)
      Alternate email address
      Times you will be available in your room for a technician on-site visit-if needed-Monday through Friday
    5. Click the 'Go' icon at the bottom of the web page
    6. On the next web page you will see your request's assigned ticket number.  Please make note of  this number.
  3. Click on the 'View My Requests' icon to review your tickets and their status.

OCCS is committed to enhancing technical support services. The FootPrints Self-Service knowledge base of solutions should help resolve many technical problems more quickly and efficiently.