| OCCS Key Performance Indicators (KPIs) |
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| Performance Measure |
Target |
10/2008 |
11/2008 |
12/2008 |
1/2009 |
2/2009 |
3/2009 |
| 1. Uptime/Availability of Critical Software Services | | | | | | | |
| Internet Native Banner | 99.90% | 100% | 100% | 100% | 100% | 100% | 100% |
| Self-Service Banner | 99.90% | 100% | 100% | 100% | 100% | 100% | 100% |
| Blackboard | 99.90% | 100% | 100% | 99.19% | 100% | 100% | 99.60% |
| Email Faculty & Staff | 99.90% | 100% | 98.86% | 99.87% | 99.87% | 0% | 100% |
| Email Student | 99.90% | 100% | 100% | 0% | 100% | 100% | 100% |
| SpamTrap | 99.90% | 100% | 100% | 100% | 100% | 99.99% | 99.99% |
| Midas | 99.90% | 100% | 100% | 100% | 100% | 100% | 100% |
| Internet | 99.90% | 100% | 99.99% | 99.99% | 99.99% | 99.99% | 99.99% |
| Campus Network | 99.90% | 100% | 99.99% | 99.99% | 99.99% | 99.99% | 99.99% |
| 3. Availability of Critical Computing Facilities | | | | | | | |
| Computer Labs | Increased Use | 47.00% | 52.00% | 47.00% | 37.00% | 47.00% | 38.00% |
| Technology Classrooms Equipment Use | Increased Use | 33.00% | 49.00% | 33.00% | 63.00% | 58.00% | 58.00% |
| 4. Uptime/Availability of Technical Services-Housing | | | | | | | |
| Residence Network (ResNet) | 99.90% | 99.99% | 99.99% | 99.99% | 99.99% | 99.99% | 99.99% |
| Cable TV | 99.90% | 99.99% | 99.99% | 99.99% | 99.99% | 99.99% | 99.99% |
| 5. Security | | | | | | | |
| Number of Incidents | Increase data capture | 91 | 37 | 95 | 73 | 0% | 73 |
| Number of Desktops with Security Update | 90.00% | 63.77% | 70.25% | 75.64% | 82.00% | 82.00% | 82.00% |
| 6. Service | | | | | | | |
| Technical Support Center Incidents | Centralize Data | 3091 | 2283 | 1933 | 3315 | 2434 | 2435 |
| Incidents resolved within 3 work days | 70.00% | 77.00% | 80.00% | 80.00% | 83 | 83.00% | 83.00% |
| Technology Classrooms Incidents | Decrease | 163 | 132 | 40 | 159 | 162 | 163 |
| Incidents resolved same work day | 70.00% | 93.00% | 77.00% | 78.00% | 73 | 81.00% | 1.81 |
| 7. Resources | | | | | | | |
| Centralized Printers # of Pages Printed | 500000 | 606057 | 495097 | 454881 | 592354 | 516140 | 488864 |
| Email Messages Processed | Manage Capacity | 11032402 | 2331864 | 1089495 | 2416453 | 0% | 2519136 |
| Disk Space Utilization-Email Faculty-Staff | Manage Capacity | 60.87% | 0% | n/a | 62.03% | 65.02% | 62.03% |
| Disk Space Utilization-Email Student * | 72.90% | 55.18% | 0% | n/a | 0% | 0% | 0% |
| Disk Space Utilization File/Print Academic | Manage Capacity | 72.75% | n/a | n/a | 55.16% | 55.16% | 55.16% |
| Disk Space Utilization File/Print Administrative | Manage Capacity | 48.88% | n/a | n/a | 61.16% | 61.16% | 61.16% |
| Research SAN - Percent Disk Used | 80.00% | 60 | 64 | n/a | 72 | 97 | 82 |
| Research SAN - Disk Usage in TB (terabytes) | 13 TB | 11.99 | 12.76 | n/a | 14.44 | 19.35 | 16.42 |
| Research SAN - Tape Library Capacity Used | Manage Capacity | 39.96% | 42.53% | n/a | 48.12% | 64.48% | 54.72% |
| SPAM Messages Blocked | Increase | 13681182 | 6502360 | 4196332 | 4170854 | 4209798 | 4209798 |
| Wireless Users | Increase | 11303 | 13037 | 15269 | 15269 | 9551 | 10731 |
| Internet Bandwidth Inbound peak (mbps) | | 440 | 320 | 331.4 | 331.4 | 395 | 345 |
| Internet Bandwidth Outbound peak (mbps) | | 170 | 130 | 157.7 | 157.7 | 160 | 149 |
| Internet Bandwidth Inbound average (mbps) | | 140 | 180 | 181.6 | 181.6 | 155 | 183 |
| Internet Bandwidth Outbound average (mbps) | | 90 | 80 | 93 | 93 | 89 | 69 |
| 8. Initiatives | | | | | | | |
| Projects with well-defined plan | 95.00% | 100% | 100% | 100% | 100% | 100% | 100% |
| Projects completed on-time | 90.00% | 80.00% | 64.00% | 88.00% | 92.00% | 92.00% | 74.00% |
| % Active versus Inactive projects | 80.00% | 96.00% | 96.00% | 95.00% | 96.00% | 96.00% | 98.00% |