TROUBLESHOOTING
I have forgotten my student email password. How do I get a new password?
If you have lost or forgotten your student email password, you may set a new password for yourself via MIDAS (Monarch IDentification and Authorization System). Your new MIDAS password will also be your student email password.
ODU Gmail account help
For help on how to use your ODU Gmail account, see the Gmail Support page:
IMAP & POP access in ODU Gmail
IMAP & POP access are not available. Due to our need to implement ODU Gmail in a safe & secure manner, and so that the ODU Gmail accounts would synchronize with our MIDAS system, we utilized the Shibboleth authentication system. Because of this, certain features in Gmail are not available to students, such as IMAP.
FAQ
I accidentally deleted something, can OCCS restore it for me?
OCCS has no access to student accounts in Gmail. We are unable to restore any data or access your mailbox. Nor can we restore individual messages or mailboxes.
My email keeps going to the SPAM folder in Gmail, can OCCS fix this?
OCCS has no control over spam settings in Gmail. However, if you add email addresses to your contacts in Gmail, then email from them will never be marked as spam. For information about how Gmail's spam filtering works, see this page:
http://mail.google.com/support/bin/answer.py?answer=9008&topic=13272
I'm trying to send an email, but it bounces back because it's too big. Why?
We have a 10 MB size limit imposed, meaning that no email may be larger than 10 MB. If you try to send a message with attachments that add up to more than 10 MB, then the message will bounce. If someone tries to send you an email that is over 10 MB, it too will bounce.
Do I have a quota? Do I need to use the archive feature?
Gmail accounts have a quota size of 7 GB and growing! You do not need to use the Gmail archive feature, but you can if you want. The Gmail archive feature just removes items from your Inbox and moves to the All Mail folder.